Policies

RETURNS:

 

Buyer is responsible for contacting anicolefashions@outlook.com to initiate return process.

  • If for any reason you are not happy with your purchase, you must contact us to initiate the return of your merchandise within 48 hours of the delivery of your product.
  • After within 48 hours from the point of delivery, no returns/exchanges shall be accepted.
  • A restocking fee of 10% will be applied and the difference will be provided on a store credit ONLY. 
  • All items must be returned in its original condition (unworn, unaltered) with the tags attached. Items that do not meet the criteria will be denied and returned to sender.
  • Our rock-star customer care team will take care of processing return and will send an email once the package has been received and processed.

Non-Returnable Items: Sale Items, Surprise Bundle Boxes, Jewelry, Beauty Products (Lipstick and Lashes), and Gift cards purchases are nonreturnable.

 

Buyer is responsible for shipping cost of return(s).

 

  • All damaged items are to be returned/received before a store credit is issued.

 

Missing Item From Order | Wrong Item Received:

  • Any missing items from an order that states was shipped, requires a copy of the original invoice and picture of what was received to be emailed to anicolefashions@outlook.com 
  • Any incorrect items must be returned and received in good condition before the correct item is shipped. Pathways will provide a pre-paid label for approved items received in error. Please send a picture of the incorrect item and the invoice to anicolefashions@outlook.com .

 

ORDER PROCESSING

Orders will be processed and shipped out within 3-5 business days, unless otherwise noted on the order confirmation page and confirmation email. (Restrictions Apply: Pre-Sale Items)

 

ORDER CHANGES & CANCELATION REQUEST:

Once your order is placed, we are unable to make any order change request. Cancellation requests will receive store credit only if the order has not been fully processed.

 

SHIPPING & HANDLING

 

Free standard shipping (5-7 Business Days) is provided on all U.S. continental orders over $100 (sub-total). Excludes: Gift Card Purchases. You will receive an email with tracking information and an estimated delivery date once your order ships.

(Pathways is NOT responsible for lost or stolen packages.)

 

Gift Cards that are apart of purchase must have additional items that total $100+ to receive free shipping. If a gift card is purchased and the remaining item(s) in that order requires shipment and does not meet the total of $100+, you will be charged $9.95 shipping fee.

 

U.S. Territories and International Shipping: A $9.95 shipping fee is applied to all U.S. territories and international orders. Any additional duty and tax charges are responsibility of the purchaser. International packages are sent through USPS.

 

 

PAYMENT PROCESSING

We accept all major credit cards/ debit cards (Visa, American Express, Master Card, Discover), and Paypal. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. All purchases are immediately billed and will show on your credit card statement as ‘A.Nicole Fashions’.

 

PRIVATE POLICY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

What we collect?

We may collect the following information: ·   name and phone number ·   contact information including email address ·   demographic information such as postcode, preferences and interests ·   other information relevant to customer surveys and/or offers

 

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: ·   Internal record keeping. ·   We may use the information to improve our products and services. ·   We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. ·   From time to time, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, fax or mail. ·   We may use the information to customize the website according to your interests. ·   We may provide your information to our third party partners for marketing or promotional purposes. We will NEVER sell or misuse your information.